Delete Account
You can request deletion of your account and data from the Saleem app by following the steps below
Steps to Request Account Deletion
1
Contact Support
Reach us via WhatsApp, phone, or email and request your account deletion. Please provide the phone number registered in the app to verify your identity.
2
Identity Verification
Our team will verify your identity via your registered phone number to keep your account secure.
3
Request Processing
Your request will be processed within 7 business days.
Contact Methods
What Happens to Your Data?
Within 7 business days of the request
Your account is deactivated and you won't be able to log in
Data that is deleted (if applicable):
- •Profile photo
- •App preferences
- •Secondary phone number
- •Addresses (geographic locations)
- •Security session data (verification codes and temporary login tokens)
Retained for 7 years
For accounting and medical record purposes
Data retained temporarily:
- •Name, primary phone number, and financial transaction records (for accounting and financial audit purposes)
- •Medical service records and invoices (for health and accounting records)
- •Family member data linked to services
We retain this data for financial and medical auditing purposes, and to defend against potential claims.
After the retention period ends
7 years after the deletion request
- •All personal data is permanently deleted (name, phone number, addresses, medical information)
- •Service records are made fully anonymous (cannot be linked back to you)
- •Only anonymized statistical data is retained for business analytics purposes
Important Notes
- • Account deletion is a final action and cannot be undone.
- • After deleting your account, you'll need to create a new one if you want to use Saleem's services again.
- • You can contact us anytime to ask about the status of your data.