Terms and Conditions

Service Overview and Usage: The Saleem Medical Application by Al Mustaqbal Al Saleem Limited Liability Company is an intermediary application aimed at facilitating access to healthcare services in Iraq by bringing together an elite group of medical personnel and healthcare providers and offering them to patients. It is essential to emphasize that Saleem is not a healthcare institution, but rather an electronic intermediary platform. The platform does not provide medical services directly, dispense treatment, or conduct specific tests or examinations.

User Responsibilities and Conduct: I agree to properly receive the staff, treat them well, and provide them with what they need during the visit. I agree that all information entered in the application and shared with the platform or medical staff is accurate information and I bear all consequences otherwise.

Service Provision Terms: Saleem service is primary healthcare services that you request when you urgently need them and is not considered a final alternative to medical clinics, public or private hospitals, or specialized health centers. Do not request home healthcare services if the case is an emergency, as we are not responsible for the deterioration of the patient's health condition before the arrival of the Saleem team.

Fees and Payments: You do not need to pay additional fees as you are only required to pay the visit amount. I agree that service prices are clear and based on that I requested the service and that some visits may include adding an amount by the staff after evaluating the case and providing an additional service not previously mentioned. The primary payment method is cash on delivery. Online payment is also available through third-party payment gateways. The gateways currently offered are Qi Card and ZainCash, and the list shown to you in the application at the time of checkout is the authoritative one. When you choose online payment, you will be redirected to a secure payment page hosted by the payment gateway provider where you enter your card or wallet details directly. Saleem does not collect, process, or store any payment card data such as card numbers, expiration dates, or security codes. All sensitive payment data is managed entirely by the payment gateway provider in accordance with its own terms and privacy policies. You are responsible for reviewing the payment gateway's terms and policies before completing any online payment. Saleem is not liable for any errors, delays, failures, or security breaches occurring on the part of the payment gateway provider. Refunds, if applicable, are processed through the same payment gateway and may take time in accordance with the policies of the gateway provider and your card-issuing bank. By using online payment, you authorize Saleem to request payment processing for the amount displayed at the time of order confirmation. The amount charged is always calculated by our servers from the current prices and from any discount you are actually eligible for, and not from the amount held on your device; where the two differ, the amount our servers calculate is the one that applies. For some services the order is created only after the gateway confirms your payment. If a payment is taken but the order is not created, contact us and we will complete the order or arrange a refund.

Healthcare Provider Services: Registered service providers in the application (doctors, nurses, therapists) have the right to create service requests for patients previously assigned to them. The service provider is responsible for confirming patient consent before creating the request. Service providers cannot access information of unassigned patients. Service providers are added to the platform after verification of their qualifications by our team. As a service provider, you agree that your basic professional information (public name, specialty, academic level, affiliated institution, degrees, profile photo, nationality, and gender) will be visible to patients connected to your services. If your profile is activated as "public" by the Saleem team, this information will additionally appear in the in-app public medical directory and may be viewed by any user.

Privacy and Data Processing: Uploading medical documents and attachments to the Saleem platform is an optional process that you do to collect your medical information and facilitate access by healthcare providers. When you request a service, whether through the app, call center, or WhatsApp, you agree that your order details including medical information, notes, and any attachments you provide will be shared with the service provider assigned to deliver the service to you. The Saleem platform undertakes to keep these files and does not expose them to any party except a certain category of application workers or service providers assigned to your service. We refer you to our Privacy Policy for complete details on how we collect, use, and protect your data.

Legal Aspects and Liability: I agree not to deal with medical staff outside the application, and if this happens, the platform is not responsible for the quality of services and will not provide any information about the staff if they provide poor service. You understand and agree that your use of this service is entirely at your own risk.

Account and Family Member Management: The account owner is the person who controls the account and can add family members as dependent patients. They are responsible for: accuracy of information entered for family members, requesting services on their behalf, protecting and maintaining confidentiality of their information. Added family members cannot log in independently or request services directly. The account owner must obtain family members' consent before adding them and requesting services for them.

Prohibited Activities: You may not host, display, upload, modify, publish, transmit, update, or share any information owned by another person for which you do not have sufficient legal rights or that is harmful, harassing, obscene, or pornographic.

Miscellaneous Provisions: Information published on the platform, platform pages, or the website is information for educational purposes only and we do not guarantee any complications that may result from misunderstanding or using this information personally without referring to a specialist doctor.

Disclaimer: The application and the services are provided on an "as is" and "as available" basis. We do not guarantee that your use of our service will be uninterrupted, appropriate, safe, or error-free, that a provider will be available for any particular time or place, or that any feature will work on every device or network. You agree that your use of the service or inability to use it is at your own risk.

Errors and Inaccuracies: Sometimes, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions. We reserve the right to correct any errors or inaccuracies.

Prohibited Uses: You are prohibited from using the site, our application, or its content for any illegal purpose or inciting others to participate in any illegal acts.

Governing Law: These Terms and any dispute arising from your use of the application, our website saleemapp.com, or our pages under the try.saleemapp.com subdomain are governed by the laws of the Republic of Iraq.

Intellectual Property: All trademarks, logos, designs, and content appearing in the application and on our website saleemapp.com (including our pages under the try.saleemapp.com subdomain) are owned by Al Mustaqbal Al Saleem, and may not be copied, reused, or distributed without our prior written permission.

Online Consultations (Telemedicine): Saleem offers online consultations with a doctor inside the application. A consultation is delivered as a scheduled video or voice call, as time limited text chat access, or as both, depending on what the doctor offers. An online consultation is a remote clinical opinion. It is not a substitute for a physical examination, for emergency care, or for a hospital visit, and it must not be used to obtain emergency treatment. Do not request an online consultation if the case is urgent. The doctor may advise an in person visit, further tests, or referral to a hospital. The consultation fee, the length of the call, and the duration of the chat access are set by the doctor and are shown to you before you pay. Payment for online consultations is online only, and no order is created if the payment fails. The call becomes joinable shortly before the scheduled time and stays open for a short grace period after it. Before you join, the application checks that your camera, your microphone, and your connection are working, because a failed consultation is far more often caused by a device or a network problem than by the service itself. The doctor may extend a consultation by a few minutes at no additional charge when they have no appointment immediately afterwards. This is at the doctor's discretion and is never guaranteed.

In App Chat and Acceptable Use: The application provides chat between patients and doctors, and chat with the Saleem support team. You agree not to send unlawful, abusive, threatening, or sexually inappropriate content, and not to send content unrelated to seeking or providing care. If you receive such content, you can report the message. Reporting a message allows our team to review the reported content, as described in our Privacy Policy. We may suspend or terminate access for any user who breaches this clause. Chat access is time limited and ends on the expiry date shown to you. After it ends you can still read the conversation history, but you cannot send new messages until you renew.

Third Party Video Service: Video and voice consultations are carried over a third party real time communication service (currently LiveKit), which transports the audio and video between you and the doctor. Your call is encrypted in transit. Saleem does not record the audio or the video of a consultation, and neither the recording nor the transcription of a consultation is offered as a feature. We record only that a call took place and who joined it and when, as described in our Privacy Policy. A consultation depends on your device, your camera and microphone permissions, and your internet connection, and on the availability of that third party service. We are not responsible for a consultation that cannot be held, or that is interrupted, because of any of these.

Promotions, Discounts, and Prize Draws: We may offer promotional codes, discounts, and prize draws from time to time. Every promotion is subject to its own conditions, which may include a minimum order value, a limit on how many times a code may be used, a restriction to first orders, a maximum discount amount, or a validity period. Eligibility is determined by our servers at the moment the discount is applied, so a code shown as available may still be refused if its conditions are not met. Some discounts are applied automatically by us, for example a discount tied to a particular payment method, and those cannot be requested by entering a code. We may change, suspend, or withdraw any promotion at any time, and we may cancel a code or an entry that we reasonably believe was obtained or used through duplicate accounts, automation, or any other abuse. Where we run a prize draw, entry is free, one entry is recorded per account, the draw is administered by us, and winners are contacted using the phone number on their account. Nothing in a promotion changes the clinical content of a service.

Appointments, Rescheduling, and Missed Appointments: A booked online consultation reserves a specific period in the doctor's calendar, and neither you nor the doctor can be booked for two consultations at the same time. Bookings must be made a short period in advance, and that period is shown to you when you choose a time. Some doctors do not publish times in advance; in that case you may book without choosing a time and our team will agree a time with you afterwards. If you need to change or cancel a booking, contact our team. If you do not attend a consultation you booked and paid for, the doctor's time was reserved for you, and a refund is at our discretion; contact us and we will look at the circumstances. If the doctor does not attend, contact us and we will reschedule the consultation or refund it. The consultation window starts when the doctor first joins rather than at the scheduled minute, so a doctor who joins late does not shorten the time you paid for.

Ratings, Reviews, and Provider Information: After a service you may be asked to rate it and to rate the provider, and a provider may be asked to rate the patient. Ratings and any comment you submit are used to monitor quality, to help other patients choose, and to improve the service. As a provider, you agree that measures derived from your work on the platform, including an aggregate rating and an indication of how quickly you usually reply in chat, may be shown on your public profile and in the in-app directory once enough data exists to be meaningful. These are aggregate indicators; we do not publish individual ratings against your name. We may remove any rating or comment that is abusive, contains personal or health information about another person, or appears not to reflect a genuine experience.

Limitation of Liability: Saleem is an intermediary platform. Clinical decisions, diagnosis, and treatment are the responsibility of the licensed provider who delivers the service, and not of Saleem. To the fullest extent permitted by the laws of the Republic of Iraq, Saleem, its owners, employees, and suppliers are not liable for any indirect, incidental, special, or consequential loss, nor for loss of profit, loss of data, or loss of opportunity, arising out of or in connection with your use of the application or the services. This includes, without limitation, loss caused by the acts or omissions of a provider, by a third party service we rely on such as a payment gateway, a messaging service, or a real time communication service, by an interruption of the internet or of your device, or by your reliance on general information published in the application. Where liability cannot lawfully be excluded, our total liability for any claim relating to a service is limited to the amount you actually paid to us for that service. Nothing in these Terms excludes any liability that cannot be excluded under the laws of the Republic of Iraq. If a case is an emergency, call the emergency services or go to a hospital; do not rely on this application.

Health Campaigns and Questionnaires: Saleem may run health campaigns, such as the breast cancer early detection campaign, that start with a few short questions. When you take part, we collect your answers, including your age range, any signs you have noticed, your own and your family's medical history, and your previous tests, and we keep them together with the suggested plan they produce and the result of any genetic test you take within the campaign. We collect this information to work out your suggested plan, to book its steps for you, to follow up your results and tell you about them, and so the doctor who reviews your case can see it. It is kept in your medical profile on Saleem and is seen only by authorised Saleem staff and the providers assigned to your care. The campaign's sponsor receives only overall numbers that do not identify anyone. With anything that identifies you removed, we may use this information to improve our services and to prepare general health statistics. The suggested plan is not a diagnosis and does not replace seeing a doctor. If you answer on behalf of a family member, you must have her consent first, as set out in clause 8. You can ask us to delete your answers by contacting our support team.

Tracking Links and Measurement: Links we share, and links our partners share, may be tracking links that let us measure how many people open them and whether an action in the application, such as completing a questionnaire or booking a service, followed the link, as described in our Privacy Policy. This measurement is for our internal analysis, our marketing, and our partner programmes only. It does not affect the price you pay, your eligibility for any service, or the care you receive, unless the terms of a specific promotion or programme say otherwise. Link counts and attribution records are estimates. A link may be opened by an automated system, an action may not be recorded when a device blocks storage or a link passes through another service, and the same person may be counted more than once. We do not guarantee that these counts and records are accurate or complete, and no partner, affiliate, or other third party acquires any right, commission, or claim against Saleem from a count or an attribution record unless a separate written agreement with Saleem provides for it. A link that is shortened or redirected by a third-party service is handled by that service, and Saleem is not responsible for that service's availability, its content, or how it processes your data.